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Privacy Policy

At Albador, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services. By using our site, you agree to the practices described below. 

1. Information We Collect

We may collect the following categories of information:

a. Personal Information


- Full Name

- Email Address

- Phone Number

- Billing and Shipping Address

- Payment Information (handled securely by third-party processors)


b. Technical & Usage Information


- IP Address

- Browser Type and Version

- Device Information

- Pages Visited and Interaction Data

- Referring Website


2. How We Use Your Information


Albador uses your information to:

- Process and fulfill orders

- Provide customer support and respond to inquiries

- Send order updates, newsletters, and promotional offers (if opted-in)

- Improve website functionality, design, and user experience

- Prevent fraudulent activities and ensure legal compliance


3. Sharing of Information


We do not sell your personal information. Your data may be shared only with:

- Authorized service providers, such as logistics, payment gateways, and marketing partners (under strict confidentiality agreements)

- Government or legal authorities, only if required to comply with applicable laws or legal processes


4. Cookies & Tracking Technologies


Our website uses cookies and similar technologies to:

- Enhance user experience

- Analyze site traffic and performance

- Remember user preferences

- Enable personalized ads (where applicable)

You may manage or disable cookies through your browser settings.


5. Data Protection & Security


We employ robust security protocols including SSL encryption, secure server hosting, and restricted access controls to protect your personal information. While no method of transmission is 100% secure, we strive to use commercially acceptable means to protect your data.


6. Your Rights & Choices


Depending on your location, you may have the right to:

- Access, correct, or delete your personal data

- Object to or restrict processing of your data

- Withdraw consent at any time

- Request data portability

- Lodge a complaint with a regulatory authority

To exercise these rights, please email us at [your support email].


7. Third-Party Websites


Our website may contain links to third-party sites. Albador is not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies independently.


8. Policy Updates


We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. We encourage you to review this page periodically.


9. Contact Information


If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Albador

Email: connect@albador.in

 


You can reach our customer support team by emailing connect.albador.in. Our dedicated team is available 9to7 to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

At Albador, your satisfaction is important to us. However, due to the hygienic nature of socks as a wearable item, we do not accept returns or exchanges once a product has been opened, tried on, or worn.

Non-Returnable Items

For hygiene and safety reasons, all socks are non-returnable and non-refundable once sold. This policy ensures that every customer receives new, unused items in pristine condition.

Eligible Return Conditions

We only accept returns in the rare case where:

  • The product is torn or damaged upon delivery, and
  • The item is unworn, unused, and in its original packaging
  • A return request is raised within 48 hours of delivery with clear photo/video proof of the issue

How to Request a Return (if eligible)

  1. Email us at connect@albador.in within 48 hours of delivery
  2. Include your order number, photos/videos of the damaged product, and a short description
  3. Our team will verify the claim and respond within 2 business days
  4. Once approved, return instructions will be shared

Important Notes

  • Returns will not be accepted for size issues, change of mind, or any reason once the product has been tried or worn
  • We reserve the right to reject return requests that do not meet our hygiene or eligibility standards

Contact Us

For any questions regarding our return policy, please contact:

Albador

Email: connect@albador.in